This privacy policy explains how Hand In Hand Kernow Care collects, uses, and protects your personal information when you visit our website or get in touch with us.
We take your privacy seriously. If you have any questions about this policy, please contact us at tiffany@handinhandkc.co.uk.
Who we are
Hand In Hand Kernow Care is a home-help service based in Cornwall, providing support to older adults, people with disabilities, and anyone needing help to live independently at home.
Data controller: Tiffany Honeychurch
Trading name: Hand In Hand Kernow Care
Address: Unit 6, Barras Moor Farm, Perranarworthal, Truro TR3 7PE
Email: tiffany@handinhandkc.co.uk
Phone: 07708 402730
What information we collect
We may collect the following personal information:
- Your name
- Your phone number
- Your email address
- Any information you choose to include in a message sent via our contact form
We only collect information that you provide to us voluntarily - for example, when you fill in our contact form or get in touch by email or phone.
We do not collect sensitive personal data (such as health information) through this website.
How we use your information
We use the information you provide to:
- Respond to your enquiry
- Discuss our services with you
- Follow up if you have asked us to
We will not use your information for marketing purposes without your permission, and we will never sell your data to third parties.
Legal basis for processing
Under UK GDPR, we process your personal data on the basis of:
- Legitimate interests - to respond to enquiries about our services
- Contract - where you become a client, to fulfil our service agreement with you
How long we keep your data
We keep enquiry information for up to 12 months. If you become a client, we retain relevant records for as long as required by law or the duration of our service relationship, whichever is longer.
Once data is no longer needed, it is securely deleted.
Who we share your data with
We do not sell or share your personal data with third parties for marketing purposes.
We may share data only where required by law - for example, with safeguarding authorities if we have a legal obligation to do so.
Our website contact form is handled by Formspree (formspree.io), a third-party form service. Please refer to Formspree's own privacy policy for details of how they handle data in transit.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data (where we have no legal obligation to retain it)
- Object to or restrict how we process your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at tiffany@handinhandkc.co.uk. We will respond within 30 days.
You can also contact the ICO directly at ico.org.uk or by calling 0303 123 1113.
Data security
We take reasonable steps to protect your personal information. Enquiry data submitted via our contact form is transmitted securely. We do not store contact form submissions on this website.
Changes to this policy
We may update this policy from time to time. The date at the top of this page will always show when it was last revised. We recommend checking back periodically.
Contact us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
Email: tiffany@handinhandkc.co.uk
Phone: 07708 402730
Post: Hand In Hand Kernow Care, Unit 6, Barras Moor Farm, Perranarworthal, Truro TR3 7PE